When can it be shipped?

1-2 business daysafter you place the order.

When will you receive the goods?

We ship locally in the United States and deliver the product within 5-7 business days. Rush service available if you are in a hurry.

Are toys shipped privately?

Of course, the product will come in discreet packaging with just your address information and the words "Toys" on it.

How to wash toys?

After using the "toy" because there are a lot of secretions and lubricant residue, if it is not cleaned for a long time, it will breed bacteria, so please rinse the main part with warm water and anti-bacterial soap, and then rinse with hot water.

When cleaning should prevent the switch, power supply, and other places in the water, while flushing while rubbing soft with fingers, do not use a brush or acidic cleaning agent cleaning.


How to return and refund, what to pay attention to?

We have a 30-day return policy, which means you have 30 days to request a return after you receive the item.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at officialtherosetoy@gmail.com.

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.

For any return issues, you can contact us at officialtherosetoy@gmail.com anytime.

See refund policy for details.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at officialltherosetoy@gmail.com

Other inquiries? Let's chat.

Please email us at officialltherosetoy@gmail.com